DevXen Insights https://www.devxen.ai/insights/ Practical, evidence-led guidance on AI, automation, workflow design, and operational improvement. en Wed, 05 Aug 2026 00:00:00 GMT What Voice Agents Can and Cannot Do https://www.devxen.ai/insights/what-voice-agents-can-and-cannot-do/ https://www.devxen.ai/insights/what-voice-agents-can-and-cannot-do/ The best public benchmark of autonomous AI agents is not flattering. Here is how to scope a voice agent so it succeeds anyway. AI agents Wed, 05 Aug 2026 00:00:00 GMT Speed to Lead: What the Research Actually Says https://www.devxen.ai/insights/speed-to-lead-what-the-research-says/ https://www.devxen.ai/insights/speed-to-lead-what-the-research-says/ The five minute rule comes from two specific studies. Here is what they found, where the evidence is weak, and what it justifies spending on. Revenue operations Tue, 04 Aug 2026 00:00:00 GMT What Should You Automate First? A Practical Scoring Framework https://www.devxen.ai/insights/what-should-you-automate-first/ https://www.devxen.ai/insights/what-should-you-automate-first/ Score repetitive workflows by business value, feasibility, and risk before spending money on AI or automation. Automation strategy Mon, 03 Aug 2026 00:00:00 GMT Lead Reactivation: What the Numbers Actually Support https://www.devxen.ai/insights/lead-reactivation-what-the-numbers-support/ https://www.devxen.ai/insights/lead-reactivation-what-the-numbers-support/ The retention statistic behind every reactivation pitch is a misquoted 1990 model. The tactic can still work. Here is how to prove it. Revenue operations Sun, 02 Aug 2026 00:00:00 GMT SMS Reminders and No-Shows: What the Trials Found https://www.devxen.ai/insights/sms-reminders-and-no-shows/ https://www.devxen.ai/insights/sms-reminders-and-no-shows/ Randomised trial evidence on text reminders, including the finding that they match phone calls at roughly a third of the cost. Operations Sat, 01 Aug 2026 00:00:00 GMT Reviews and Revenue: What the Evidence Shows https://www.devxen.ai/insights/reviews-and-revenue-what-the-evidence-shows/ https://www.devxen.ai/insights/reviews-and-revenue-what-the-evidence-shows/ A causal study found a one-star rating increase lifted revenue 5 to 9 percent, but only for independents. Chains saw no effect at all. Local growth Fri, 31 Jul 2026 00:00:00 GMT The 95% Statistic: What the MIT GenAI Report Actually Says https://www.devxen.ai/insights/what-the-mit-95-percent-statistic-actually-says/ https://www.devxen.ai/insights/what-the-mit-95-percent-statistic-actually-says/ The MIT Project NANDA report is quoted constantly and read rarely. Here is what it measured, where it contradicts itself, and what it justifies. AI strategy Thu, 30 Jul 2026 00:00:00 GMT